Outsourcing your transcription is a cost-effective alternative to paying overtime, hiring additional staff or using a temp service. You experience substantial savings because you only pay for the production time required to do your work.

Standard cassettes, microcassettes or Digital Transcription – cost quoted is per line. To determine line count, divide the number of characters in each document by 65 including spaces and special characters. By counting this way, tabs, returns, and blank lines are each counted as only one character (i.e. you may have a letter which appears to be nearly two pages, which, because of blank lines, headings, etc., you only are charged approximately one page).

Compatible digital file formats – wav, mp3, dct (encrypted dictation), ra and rm (RealAudio), sri (VoiceIt), dss (Olympus, Lanier and Grundig), au, aif, msv, dvf, mp2, vox, compressed wav (including PCM, uLaw, ALaw, ADPCM, CELP, SBC, Windows Media, DSP TrueSpeech, GSM 6.10), Philips Digital Recorder format, Sanyo Digital Recorder format and more.

Delivery – Completed work may be delivered in paper format, or sent by fax or email (as a Word attachment).

Corrections – Corrections are done free of charge. We request that you notify us of any corrections as soon as possible because: 1) we want to avoid repeating an error; and 2) all work should be fully correct and accurate prior to being saved for storage (see below). Editing revisions will be charged.

Storage – (Medical and Legal only) - Due to HIPPA concerns (to avoid being drawn into the issue of records release), we will not store your patients’ records at our facility long-term. However, we will transfer all typed documents onto a CD at intervals of no longer than three months and deliver to your office so that you will have a back-up copy of your patients’ information.

(General) We will store your document at our facility for three calendar months. During those three months, we will be able to provide you with revisions, reprints, or copies on CD.

Billing – Invoices are processed at the end of every month.

Discounts (to qualify for any discount, your office must have paid the previous invoice in full by the due date):

Bulk – If the current invoice equals or exceeds $2,000.00, then you will see a 5% discount on your invoice.

Rapid Payment – If our office receives the outstanding balance in full by the 10th of the month, you may take an additional 5% discount (or that amount will be credited on your next invoice).